Privacy Policy

Envision Mind Care is committed to protecting the privacy and confidentiality of personal health information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Health Information Act (HIA) of Alberta, and other applicable laws. This policy outlines how we collect, use, disclose, and protect your personal and health information, your rights regarding your information, and how you may exercise those rights.

1. How We Use and Disclose Your Health Information

We collect and use your personal and health information to provide you with safe, effective, and appropriate care. Your information may be used or disclosed for the following purposes:

  • Treatment and Care Coordination: To diagnose and treat your condition, coordinate services, or consult with other healthcare providers.

  • Health System Planning and Quality Improvement: For internal auditing, accreditation, and quality assurance processes.

  • Legal and Safety Exceptions: Your health information may be disclosed without consent in specific situations, including:

    • If you are at risk of serious harm to yourself or others.

    • If required by law (e.g., reporting certain communicable diseases, abuse, or neglect).

    • In the event of a medical emergency, such as hospitalization, where your condition requires urgent attention and you are unable to provide consent.

  • Payment and Billing: To process payments from you, your insurer, or a third-party payer.

  • Research: Only with your express written consent or under approved research ethics protocols as required by law.

2. Your Rights and How to Exercise Them

As a patient of Envision Mind Care, you have the right to:

  • Access Your Health Information: You may request to view or receive a copy of your health record. Requests can be made here.

  • Request Corrections: You may request a correction to your personal health information if you believe it is inaccurate or incomplete.

  • Withdraw Consent: You may withdraw your consent to disclose health information, subject to legal or clinical limitations.

  • File a Complaint: If you have concerns about the handling of your information, you may:

    • Speak to our Privacy Officer directly.

    • File a complaint with the Alberta Information and Privacy Commissioner or the Office of the Privacy Commissioner of Canada (for PIPEDA-related concerns).

We will respond to your requests within the timeframes required by law and explain any reasons if your request cannot be fulfilled.

3. Our Legal Duties

  • Confidentiality: Envision Mind Care is legally obligated to protect the privacy, security, and accuracy of your personal and health information.

  • Data Safeguards: We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

  • Accountability: All staff are trained in privacy obligations and bound by strict confidentiality agreements.

We may update this policy from time to time. Any material changes will be communicated and posted in our clinic and on our website.

4. Contact Us

If you have questions or concerns about your health information or this Privacy Policy, please use the Contact page’s online form:

Privacy Officer
Envision Mind Care
9807 106 St NW
Edmonton, AB T5K 1B5